At Lemon Dot Media, we strive to provide the highest quality digital media services to our customers. However, we understand that there may be instances where our customers may not be completely satisfied with our services. Therefore, we offer the following refund policy:
- Refunds for one-time services: If you have purchased a one-time digital media service from Lemon Dot Media, you may be eligible for a refund if the service was not completed. In such cases, you must contact us within 7 days of the completion of the service to request a refund. We will review your request and may issue a full or partial refund at our discretion.
- Refunds for subscription-based services: If you have subscribed to one of our digital media services on a recurring basis, you may cancel your subscription at any time. However, we do not offer refunds for subscription-based services that have already been charged. If you wish to cancel your subscription, you must do so at least 3 days prior to the next billing cycle.
- Refunds for digital products: If you have purchased a digital product such as an ebook, video course, or other digital media content, or Follower Services; we do not offer refunds for these products. Once the product has been purchased and downloaded, it cannot be returned or refunded.
- Refunds for technical issues: If you experience technical issues with our digital media services that prevent you from using the service, you may be eligible for a refund. In such cases, you must contact us within 7 days of the occurrence of the issue to request a refund. We will review your request and may issue a full or partial refund at our discretion.
- Refund process: To request a refund, please contact our customer support team at firstname.lastname@example.org. Please include your order number and a detailed explanation of the reason for the refund request. We will review your request and respond within 3-5 business days.
Please note that this refund policy applies only to digital media services provided by Lemon Dot Media. It does not apply to any third-party services or products that may be offered through our website. We reserve the right to change or modify this refund policy at any time without prior notice.