Privacy Policy

Lemon Dot Media Private Limited
Last Updated: March 03, 2025

Welcome to Lemon Dot Media Private Limited (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [lemondotmedia.com] (the “Website”) or interact with our services. By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• • Personal Information: Name, email address, phone number, address (e.g., Vishwashalaya Nagar, Danapur Nizamat, Patna 801503, BR, India), and other details you provide when contacting us or registering for our services.

• • Non-Personal Information: Browser type, IP address, operating system, pages visited, and time spent on the Website, collected automatically through cookies or similar technologies.

• • Business Information: CIN, PAN, industry details, or other corporate data you provide for verification or account management purposes.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• • To verify your account and provide access to our services.

• • To improve and personalize your experience on the Website.

• • To communicate with you about updates, services, or promotional offers (with your consent where required).

• • To comply with legal obligations and protect our rights or property.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following cases:

• • With service providers (e.g., hosting or analytics providers) who assist us in operating the Website, under confidentiality agreements.

• • When required by law or to protect the safety, rights, or property of Lemon Dot Media Private Limited or others.

• • In the event of a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can manage your cookie preferences through your browser settings, though disabling cookies may affect certain features of the Website.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, loss, or misuse. However, no online transmission is fully secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

• • Access, correct, or delete your personal information.

• • Opt-out of marketing communications.

• • Restrict or object to the processing of your data.

To exercise these rights, please contact us at the details provided below.

7. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies separately.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Lemon Dot Media Private Limited
Address: 502, Genx Lotus Aptt, Vishwashalaya Nagar, Danapur Nizamat, Patna 801503, BR, India
Email: [admin@lemondotmedia.com]
Phone: [+91 8340457649]

12. Refund Policy

At Lemon Dot Media Private Limited, we strive to ensure customer satisfaction. The following refund policy applies to purchases made through our Website:

• • Eligibility for Refund: Refunds may be considered if a product or service fails to meet the described specifications, or if a cancellation request is made within 7 days of purchase, subject to our discretion and the nature of the service provided.

• • Request Process: To request a refund, please contact us at [admin@lemondotmedia.com] with your order details, including the transaction ID and reason for the refund. We will review your request and respond within 5-7 business days.

• • Non-Refundable Items: Certain services, such as customized solutions or digital downloads, may be non-refundable once delivered or accessed. Please review the product or service description before purchase.

• • Cancellation: You may cancel your subscription or service by notifying us in writing. Cancellations must be made at least 48 hours prior to the renewal date to avoid charges.

• • Refund Method: Approved refunds will be processed using the original payment method within 10-15 business days, subject to banking processing times.

• • Exceptions: This policy does not apply to purchases made under special promotions or third-party agreements, which may have separate terms.

This Refund Policy is subject to change, and we recommend checking this section periodically for updates.